Privacy Policy & Cookie Policy


Privacy Policy

Switch Concepts Ltd, a company registered in England and Wales under Company No. 06706037 with a registered address at 37 Commercial Road, Poole, BH14 0HU, UNITED KINGDOM.

Switch Concepts trading address is Hounsdown House, Hounsdown Business Park, Southampton, SO40 9LX, UNITED KINGDOM.

You can contact us via post to the above address, via email using or telephone using +44 (0)333 200 1230.

  1. Introduction

Switch Concepts is committed to protecting your personal information when you are using Switch Concepts services and website. This Privacy Policy relates to our use of any personal information you provide us and non-personal information we collect.

This Privacy Policy will explain the following:

  • the difference between personal and non-personal information
  • how your information is collected
  • your choices regarding the personal information you provide to us;
  • how Switch Concepts will use information we collect about you
  • how you can opt-out of mailings
  1. What information is collected?

Personal Information:

If you contact us via the website ( you will be asked to provide personal information such as name, e-mail address and telephone number. This information is provided on a voluntary basis.

Non-personal Information:

Switch Concepts works with Google Analytics and LeadLander. We track which pages a user visits and monitor which countries users are currently geographically located in. Cookies are used in these processes. Both of these methods of collecting data are non-personal. The data we collect is anonymous. If you do not wish to receive cookies, please do not visit this website.

  1. How is my information used?

Personal Information:

This information will be used internally to contact you, as requested. Your details will also be added to our database to ensure that we can continue to contact you to deal with your enquiry. We do not share personal information with third parties. In the instances where we propose to use your personal information for other uses, such as promotional communications, then we will ensure that we notify you first and gain your permission. You will be given the opportunity to withhold or withdraw your consent for the use of your personal information at this point. Should we form a service level agreement with you this privacy policy will be superseded.

Non-personal Information:

We use non-personal information to improve the services we provide by monitoring how users interact with our website.

  1. How secure is my information?

At all times we have security measures and technical safeguards in place to prevent unauthorised access, theft or loss of any personal or non-personal information, from both inside and outside our company. Our employees are aware of and accountable for compliance with these procedures.

  1. Opt-Out

If you no longer wish to receive mailings from us you can send an email to or opt-out from particular mailings via the unsubscribe button.

  1. Further information and changes to this policy

If you have any questions or comments regarding this Privacy Policy then please contact us at the address listed in the preamble to this policy or using

This Privacy Policy may be updated from time to time so you may wish to check it each time you visit the Switch Concepts website. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to visit the Switch Concepts website. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

  1. Company and data protection information

Switch Concepts Ltd is registered in England and Wales under Company No. 06706037.

Registered address is 37 Commercial Road, Poole, BH14 0HU, UNITED KINGDOM.


Cookie Policy

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the website. However, you can change your cookie settings at any time.

If you do this please be aware that restricting or deleting cookies may impact on the functionality of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs like letting you navigate between pages efficiently, supporting functionality such as social sharing, and capturing information about the usage of the website so we can make ongoing improvements.

Our cookies do not store any sensitive or confidential information.

A list of the cookies the website uses follows:

First party cookies


Has a lifetime of 24 hours – stores the collateral inputted on our form to allow for return if unable to complete in that instance.

Third party cookies

Google Analytics


A persistent cookie – remains on a computer, unless it expires then the cookie cache is cleared. It tracks visitors.

_utmb & _utmc

These cookies work in tandem to calculate visit length, the former tracking arrival and the latter tracking exit.


Monitors the HTTP referrer and notes where a visitor arrived from, with the referrer siloed into type (search engine, direct, social and unaccounted). This cookie lasts six months.


Lasts “forever”. It is a persistent cookie. It is used for segmentation and data experimentation.

These cookies are used to collect information about how visitors use our site and last for 30 mins to 2 years. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Please note this cookie may have already been set at an earlier visit.

To opt out of being tracked by Google Analytics across all websites visit:

Last updated: June 2016

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